Where is my order?

Please follow the steps below:

1. Find the status of your order by logging into your account and viewing your order history. This will display outstanding and previous orders. Click through to view your order and you will be able to see the date your order was dispatched or an estimated date for dispatch.

2. Please check your email to see whether you have received a dispatch confirmation. This email will confirm the estimated delivery date for your order and a link to the courier website if your order has been sent on a tracked service.

3. If your order has been dispatched, please check the delivery timescales to see when your order should arrive.

Please click here to see a list of our delivery options and timescales


{writeTagHeader} {writeArticleTags}


You cannot comment on this entry

Most popular FAQs

  1. I have opted to pay using PayPal but I ... (11604 views)
  2. How do I register? (4339 views)
  3. Who will deliver my order? (1804 views)
  4. Where is my order? (1738 views)
  5. Why do I need to set up an account ... (1637 views)
  6. How will I know when my order has been ... (1583 views)
  7. What is your privacy policy? (1521 views)
  8. Access to information (1170 views)
  9. What is your returns policy? (1079 views)
  10. Can I have my item delivered to an alternative ... (1049 views)

Latest FAQs

  1. Warum wird meine Bestellung storniert? (2016-06-09 15:33)
  2. Access to information (2015-09-14 13:29)
  3. Who will deliver my order? (2015-09-03 16:21)
  4. Are there any restrictions on international deliveries? (2015-09-03 16:20)
  5. Do you deliver to my country? (2015-09-03 16:20)