Why has my payment been declined?

If your payment has been declined, the card details in your account may not match the details held by the bank or card provider. 
Please check the following information on your payment details:

  • Have you entered the correct expiry date?
  • Does the billing address and postcode you entered match the details held by your card provider? 
  • Do you have sufficient funds available on the card?
  • Has the card you paid with expired? If so you will need to enter the details of a different card.
If your bank has declined our request for payment then you'll need to contact them directly.
{writeArticleCategories}

{writeTagHeader} {writeArticleTags}

{writeRelatedArticlesHeader}{writeRelatedArticles}

You cannot comment on this entry

Most popular FAQs

  1. I have opted to pay using PayPal but I ... (13004 views)
  2. How do I register? (5510 views)
  3. Who will deliver my order? (3266 views)
  4. Where is my order? (3130 views)
  5. Why do I need to set up an account ... (2838 views)
  6. How will I know when my order has been ... (2793 views)
  7. What is your privacy policy? (2643 views)
  8. Access to information (2332 views)
  9. What is your returns policy? (2302 views)
  10. Can I have my item delivered to an alternative ... (2144 views)

Latest FAQs

  1. Warum wird meine Bestellung storniert? (2016-06-09 15:33)
  2. Access to information (2015-09-14 13:29)
  3. Who will deliver my order? (2015-09-03 16:21)
  4. Are there any restrictions on international deliveries? (2015-09-03 16:20)
  5. Do you deliver to my country? (2015-09-03 16:20)